Caribbean Business Process Automation
Caribbean is a Business Process Automation system. It's also described as business process digital transformation. Caribbean implemented to transform your organization operation process from manual method to be technology and digitize method. Those existing manual effort processes are replaced to minimize operation cost, streamline and standardize process flow, more result oriented and improve efficiency and productivities.
To achieve higher value to our customers, Caribbean is design in scalable, intelligent automation and user friendly concept. For each processes implementation, it will be having administration module for the process. So that the process owner can change process setting and task flow anytime to par with your organization growth. Therefore, it will increase much workload to ICT department but the administration is assign to process owner.
Standard Process Flow
Features
Process Administration
Each processes have own administration module. Process owner able to change process settings anytime
Tasks Auto Escalation
Auto escalate tasks to other staff when it is not attended longer than days limit
Performance Tasks Assignment
Auto tasks assignment based on active tasks on hand. Assign to the staff with least active tasks
Staff KPI Calculation
Every staff will have own KPI. Staff KPI will be auto calculated and result will be shown anytime
Benefits
Maximize Workforce Capacity and Efficiency
Work capacity and efficiency will be improved after processes is automated
Improve Quality by Reduce Mistake
Auto checking and validation by system will reduce human mistake
Reduce Operation Cost
Reduce of manual process for paperworks, tasks preparation, task processing and communication will lead to reducing operation cost
Reduce Skills Dependency
If some key staffs are unavailable for instance medical leave, other staff are able to carry on the processing without knowledge transfer
Progress Status Keep Track
Entire processing status and special highlight will be auto keep track in system
Continuable By Anyone
Teammate are able to check and continue the processing as the entire flow have been streamline and automated
Digitize The Knowledge Base
Process knowledge base is kept inside system. Therefore knowledge documentation is not require. New staff on board is much more simple and easy
Realtime Report Anytime
Management staff are able to generate realtime report at anytime as all the progress status and data are kept inside the system